The direct line
Write to [email protected] from any address you like — no account required, no form to wrestle with. A single complete message gets solved faster than three fragments, and a human being reads everything that lands in the inbox.
LivCam.CAM
Contact Us
How to reach the LivCam crew — [email protected] for session trouble, coin questions, safety concerns and technical issues, what to include, and when a reply comes back.
Meet someone face to face →What your message should contain
Describe what happened and roughly when, name your device and browser, and attach a screenshot when the issue is something visible. Passwords, full card numbers and ID documents should never be sent — support will never ask for them. Writing about another user? The approximate time of the match lets the crew locate the session.
How fast answers come back
Most messages receive a reply within one working day. Safety reports and coin or payment questions can run a few days longer — they pass through human review or the payment processor, and that extra care costs time. Weekends move slower.
What email is good for, and where it falls short
Billing questions move quickest with the payment receipt attached. Flagging a specific match works better through the in-call report button, which bundles the session automatically. When a rule is in dispute, the community guidelines settle it, not the inbox.
Worth checking first
Camera permission, skipping, coins, blocking — the routine questions already carry written answers in the help center and the FAQ. Look there before sending; and if something genuinely is not covered, tell us, because a missing answer is a bug we want fixed.